
ODR Regulation: Obligation to refer to dispute resolution
Online retailers must provide information about online dispute resolution and a link to the platform on the basis of the ODR Regulation.

Online retailers must provide information about online dispute resolution and a link to the platform on the basis of the ODR Regulation.

Since January 9, 2016, a European regulation has provided for the possibility of online dispute resolution between consumers and traders.
Entrepreneurs must point this out.

According to the decision of the Higher Regional Court of Hamm, the telephone number, fax number and e-mail address must be included in the withdrawal policy if available.
The temporary transfer of the possibility to use software by way of pure licensing, without access to third-party servers, does not have the character of a rental agreement.
It lacks the material quality of the subject matter of the contract.
Recourse to tenancy law is out of the question.
Such a contractual relationship is rather subject to the law on contracts for work and services.
The Berlin Regional Court has ruled that the isolated sale of product keys infringes the copyright holder’s right of reproduction under copyright law.